12, August 2024
Access Bank Cameroon wins Best Services Provider Award 0
In a remarkable achievement that underscores its commitment to excellence and innovation, Access Bank Cameroon has been honored with the prestigious Fastest-Growing Bank and Best Services Provider award for the year 2023. The accolade was presented by the Cameroon English Language Newspaper Publishers Association during a grand ceremony held at the Hilton Hotel in Yaoundé.
The awards, which celebrate the exceptional contributions of individuals and financial institutions to the economic landscape of Cameroon, recognize Access Bank Cameroon’s outstanding growth trajectory and unparalleled service quality.
Commenting on the award, the Managing Director of Access Bank Cameroon, Mr. Ellis ASU, expressed his gratitude and pride in receiving such an esteemed recognition. “This award is a testament to the hard work and dedication of our entire team. At Access Bank, we strive to offer innovative and tailored solutions that meet the evolving needs of our customers. Being named the Fastest-Growing Bank and Best Services Provider is not just an honor but also a motivation to continue pushing the boundaries of excellence in the banking sector.”
Echoing the sentiments of the Managing Director, the Head of Retail Banking, Mr. Frankline FOBAH, highlighted the importance of customer-centric services in achieving this milestone. “Our customers are at the heart of everything we do. This award reinforces our commitment to providing exceptional service and innovative products that enhance the banking experience for our clients. We are grateful for their trust and loyalty, which have been instrumental in our growth journey.”
The recognition by the Cameroon English Language Newspaper Publishers Association is indeed a milestone for Access Bank Cameroon, reflecting its robust growth and unwavering dedication to customer satisfaction. As the bank continues to expand its footprint in the region, it remains steadfast in its mission to deliver world-class banking services that drive economic prosperity for all.
With this award, Access Bank Cameroon not only highlights its position as Africa’s Gateway to the World in the financial sector but also sets a benchmark for excellence.
About Access Bank Cameroon Plc
Access Bank Cameroon Plc. is a comprehensive commercial bank specializing in wholesale, retail, digital, and proximity banking services. The bank was granted its banking license by the government of Cameroon on February 1, 2022, and officially began operating on May 23, 2022, from its main office in Akwa, Douala.
Excited to contribute to Cameroon’s economic landscape, which serves as a vital business hub in the Central African region, Access Bank aims to be recognized as the world’s most respected African Bank and Africa’s gateway to the world. Through tailored solutions that help businesses achieve their financial objectives, the bank offers a wide range of products to enhance trade and industry. With a global presence and connections to major trade routes, Access Bank facilitates access to international markets, supports international payments, and provides trade financing and loans to corporate clients. Furthermore, Access Bank Cameroon is dedicated to empowering SMEs, women in business, and young entrepreneurs in Cameroon by offering innovative solutions, financial education, and customized facilities to address their specific needs. Access Bank has garnered over 10,000 corporate, retail, and business clients and currently operates three branches in Cameroon: Akwa, Bonamoussadi, and Intendance.
Source: Business in Cameroon
12, August 2024
Eneo Hits 800,000 Prepaid Meters Milestone 0
Cameroon’s public electricity provider, Eneo, announced earlier this month that it has installed nearly 800,000 prepaid meters. This represents about 34% of its total meter installations.
Indeed, the push towards modernization began in 2018, with Eneo replacing outdated electromechanical meters with new prepaid models. Since then, the company has added 798,700 new meters to its network, building on the 1,300 units installed in the program’s first year.
The company, backed by the British investment fund Actis, is taking steps to further increase this number. Eneo is offering a free upgrade for old electromechanical meters to new prepaid ones. “Our recent assessment revealed around a thousand installations needing an upgrade to meet global standards. We’re focused on converting these old meters to the newer prepaid technology,” Eneo explained.
To make this transition smoother for customers, Eneo has set up a robust support system. This includes field teams, assistance at local agencies, online resources, and a network of partners to ensure a seamless experience. The new prepaid meters give customers more control over their electricity usage, eliminate issues like missed bills and billing errors, and remove the need for upfront payments or handling disputes over unpaid bills.
The switch to prepaid meters has already made a noticeable impact. According to Eneo, billing-related complaints dropped by 54% between 2020 and 2022. This improvement has helped ease tensions between the company and its customers, addressing one of the most common points of contention. In 2019, bill disputes made up 43% of conciliation cases, and the new meters are expected to continue reducing these conflicts.
However, the introduction of prepaid meters has not been without its challenges. Eneo has reported a rise in fraud linked to these devices. In the first half of 2023, 62% of fraud cases in Douala involved prepaid meters, up from 38% for traditional meters. “We’ve seen various methods used to bypass these meters, including ‘shunting,’ ‘direct connections,’ and tampering with the meter’s internal components,” the company noted.
Source: Business in Cameroon